Booking Conditions:  

Full payment of the booking cost is required prior to and for participation in any RideHub booking.  

  • Riders under 18 years of age must have the liability waiver signed also by a parent or guardian 
  • The liability waiver must be filled out in full to be considered complete
  • All courses, camps & clinics are subject to a minimum number of participants. 48 hour notice will be given if the minimum number has not been reached.
  • Same day rental bookings are taken day of subject to availability. Bookings for guided tours, clinics, camps & courses are taken until 4pm the day before. We do not take same-day bookings online for guided tours, clinics, camps & courses. For same day bookings, please phone our store, and we will do our best to accommodate your request. 
  • Clients wishing to cancel or reschedule may incur penalties. Please see details under Cancellations below. 
  • RideHub reserves the right to change or cancel any itinerary or service at any time due to insufficient enrolment, poor weather or conditions and other extenuating circumstances without penalty to RideHub. See details under Cancellations below. 
  • Though rare and undesirable for all parties, cancellations by either RideHub or on behalf of our clients may occur, causing inconvenience and or costs to be incurred. For this reason, cancellation insurance is highly recommended. 
  • Your physician should clear any health problems that may affect your participation in any tour. It is imperative you disclose any medical condition that could put you, your guide or others’ safety at risk. 
  • Photo/video release – By default, our system automatically provides your consent to photographs and/or video taken of being used for advertising, promotional or marketing purposes. However, you may also choose to opt-out and not give consent, in which case photo/video may be transferred to you in complete privacy and then deleted.   
Payment Policy:  
  • Unless otherwise indicated, all prices listed on our website are in Canadian Dollars. 
  • Listed prices do not include tax. An additional 5% Federal Goods and Services Tax (GST) will be added to the booking total. We will apply the appropriate tax rate when you book. 
  • Certain goods and products on our website are subject to an additional 7% provincial sales tax (PST). We will apply the appropriate total tax rate when you book. 
Cancellation Policy:  

Cancellations by clients must be submitted in writing by email to info@ridehub.ca. For last minute cancellations we ask you to please also call our office as soon as possible, if outside of office hours, please leave a message. Doing so provides our staff and other participants with early warning and reduces inconvenience for all. Cancellations are not confirmed until you have received a response via email from our office. Cancellation requests sent directly to guides instead of the office will not be recognized. Please note cancellations cannot be accepted outside of office hours.  


All Clinics, Courses, Guided Rides, Private Instruction & Camps: 

Within 10 days: Rescheduling is not permitted and cancellation notice will result in a 100% forfeit of the booking fees.
Outside of 10 days: A 12% rescheduling or refund fee applies. This amount will automatically be deducted from any refund or applied to a rescheduling. 

All Rentals:  

Within 48 hours of start time: Cancellation will result in a 100% forfeit of the rental price, no rescheduling. 

More than 48 hours: A 12% rescheduling or refund fee applies. This amount will automatically be deducted from any refund or applied to a rescheduling. 


All Rentals:

  • All Bicycles and Equipment must be returned no later than the end date and time as indicated on the invoice or they will be considered a late return.
  • In the event of a late return, it is at the discretion of the booking agent to charge additional rental fees for the duration of the delay.
  • Bicycles and Equipment that are returned the following day after a rental period ends will be charged an additional non-discounted 24hr day rate for each item.

All Clinics, Courses, Guided Rides, Private Instruction & Camps:

  • Guests arriving more than 15 minutes late for a booking will forfeit 100% of the booking price. Tours leave promptly; it is recommended to arrive 15 minutes early to sort out equipment, logistics and ensure waivers are signed.  
  • Any damages to Bicycles and Equipment must be made apparent to staff upon returning.
  • Customers are responsible for the cost of repair for any damage that would typically be incurred by an impact or accident, as judged by our staff. We will charge parts and labour used to bring the Bicycle or Equipment back into suitable rentable condition.
  • Damage Insurance is NOT INCLUDED by default with a Rental Bike. Add Damage Insurance to cover the costs of parts and labour (up to $200) if you damage the rental bike. This could includes things like rims, tires, derailleurs, handlebars, grips and other small parts. If you do not purchase insurance, you are liable for damages to your rental equipment. Rental insurance is charged per day. This does not cover damage caused during transportation of the bike on a vehicle.
  • Riders caught with rental bikes in Whistler Bike park will be required to pay for a full overhaul of the bike – THIS IS A $850 FEE
Booking Specific Cancellation Policy: 

Some programs have a specific cancellation policy that applies differently and only to that program. In that case, the specific booking policy will be clearly outlined and have precedence over our general cancellation policy. 

Dealing with Cancellations or Rescheduling by either RideHub or by the client:   

Cancellations or Rescheduling: 

RideHub strongly recommends trip cancellation insurance which provides insurance for certain costs incurred due to unforeseen cancellations, rescheduling or changes to your intended bookings.    

Cancellations or Rescheduling by Client: 

Clients’ who wish to cancel or reschedule are subject to the limitations of the RideHub Booking Terms & Conditions: Cancellations & Refunds policy. 

Cancellations or Rescheduling by RideHub: 

Due to extenuating circumstances beyond our control, RideHub may be forced cancel or reschedule a booking. In this case RideHub may at its sole discretion:  

  • Offer an alternative product
  • Reschedule the program
  • Provide a credit
  • Provide a refund

RideHub may not be held responsible or liable for any costs or inconvenience incurred as a result of cancelling or rescheduling a booking.  

Trip Cancelation Insurance for Canadians or Visitors to Canada wishing to insure other portions of their visit (flights, hotels, transport, etc.): 

RideHub recommends Tugo Travel Insurance 

Emergency Medical Expenses Insurance:  

Ensure that your health plan will cover you in case of illness or accident during your trip. Obtain extra coverage if necessary. There is typically no charge for rescue in the National and Provincial Parks, however, costs such as air or ground transportation, long-term care, and other services are not covered. 

RideHub recommends Tugo Medical Travel Insurance  

Gift Certificates 

For gift certificates purchased the following terms and conditions apply: 

  • No expiry date 
  • This certificate is valid only with RideHub 
  • The certificate is transferable but not refundable or redeemable for cash 
  • In the case of a lost or stolen gift certificate RideHub requires a photo ID of the original payee 
  • Any balance remaining is not exchangeable for cash. It will be held as a credit for future use. 
  • Any additional cost exceeding the value of this voucher will be paid by the redeemer. 
Booking Information: 

Upon booking your trip, you will receive an email confirmation with a Participant Information Form, including a pre-trip checklist. The checklist includes important information about your trip, a gear list, meeting time and location, pre-trip homework, and forms. The Participation Form may be used to share information about yourself and to submit any requests for gear. Both the Participation Form and Waiver forms should be completed as soon as possible, as these enable us to finalize the details of your trip. 

Third Parties: 

Such as restaurants, active agents and transportation may play a role in making the tour happen, and that the Company cannot be held accountable or liable for third parties conduct. Although the Company represents that it contracts with reliable, professional and responsible third parties, in the event such third parties cause injury, damage, loss, delay or irregularity, the Company cannot accept responsibility or liability for third-party actions. 


Adventure Sports Activities involve many risks, dangers and hazards. These risks and hazards are outlined in our release of liability, waiver of claims, the assumption of risks, and indemnity Agreement which all participants are required to read and sign before participating in an Adventure Sports Activity. This Agreement will affect your legal rights should you be involved in an accident. You may obtain a copy of the Agreement from our office. 

Still have questions?
Reach out to our team for more information!